Delivery Information
Shipping Policy
This page explains how orders are processed, shipped, tracked, and delivered when you purchase from Ordalya.
Ordalya is an online retail brand operated by Creative House. Orders may be fulfilled through trusted partner warehouses depending on product availability, warehouse location, and delivery destination.
Supported Destinations
Shipping Destinations
Ordalya currently supports shipping to selected international destinations. Available shipping countries may vary depending on logistics availability, carrier coverage, product availability, warehouse location, and checkout eligibility.
| Destination | Estimated Delivery | Notes |
|---|---|---|
| Selected international destinations | 8 to 23 business days | Availability depends on checkout eligibility, carrier coverage, product availability, warehouse location, and local delivery conditions. |
| Selected North American destinations | 8 to 23 business days | Delivery times may vary depending on the destination area, carrier route, warehouse location, and local delivery conditions. |
| Selected European destinations | 8 to 23 business days | Delivery times may vary depending on customs processing, carrier route, local holidays, and final delivery coverage. |
| Selected Middle East destinations | 8 to 23 business days | Delivery times may vary depending on customs processing, carrier route, regional coverage, and local delivery conditions. |
| Selected Oceania destinations | 8 to 23 business days | Delivery times may vary depending on product availability, international transit, customs processing, and local carrier coverage. |
The list of supported destinations is controlled at checkout. If checkout is not available for your country, it means that we are currently unable to process orders to that destination.
Before Shipment
Order Processing Time
Orders are typically processed within 1 to 3 business days after payment confirmation.
Processing time includes order verification, product preparation, warehouse handling, supplier coordination, and shipment creation.
Orders are generally processed from Monday to Saturday, excluding public holidays and exceptional non-working days.
During peak periods, promotional campaigns, supplier delays, inventory adjustments, or high demand, processing times may be slightly extended.
Delivery Window
Estimated Delivery Time
Estimated delivery times vary depending on the delivery destination, warehouse location, carrier, customs processing, and local delivery conditions.
Current estimated delivery times are generally:
- Standard international delivery: 8 to 23 business days
- Processing time: 1 to 3 business days after payment confirmation
- Total estimated timeframe: may vary depending on destination, carrier coverage, customs checks, and local delivery conditions
These estimates include both order processing time and transit time.
Delivery times are estimates and may vary depending on logistics conditions, carrier performance, customs clearance, local holidays, weather conditions, incorrect address details, or events outside our reasonable control.
Shipping Fees
Shipping Costs
Ordalya offers free standard shipping on eligible orders to supported shipping destinations.
No standard shipping fee is charged at checkout for eligible orders shipped to supported destinations.
If a special delivery option, express shipping option, or additional fee becomes available in the future, it will be clearly displayed before payment.
Fulfillment
Partner Warehouses and Fulfillment
To deliver products efficiently, some orders may be fulfilled through trusted partner warehouses or logistics partners.
The warehouse used for your order may depend on product availability, delivery destination, stock location, carrier coverage, and estimated delivery performance.
This does not change your customer relationship with Ordalya. For any question regarding your order, you can contact us directly at contact@ordalya.com .
Import Rules
Customs, Duties, and Local Taxes
International orders may be subject to customs checks, import rules, duties, taxes, or local fees depending on the destination.
These charges, when applicable, are determined by local authorities and are not controlled by Ordalya.
Customers are responsible for ensuring that the ordered products can be imported and delivered to their destination under local regulations.
Shipment Updates
Order Tracking
When tracking is available, a tracking number will be sent after your order has been shipped.
Tracking updates may take a few days to appear after shipment, especially when a package is moving between warehouses, carriers, or customs checkpoints.
If you have not received tracking information within a reasonable time after your order confirmation, you may contact us at contact@ordalya.com .
Split Delivery
Multiple Shipments
If your order contains multiple items, products may be shipped separately depending on stock availability, supplier location, warehouse location, or logistics requirements.
In that case, you may receive more than one package and more than one tracking update.
Separate shipments do not create additional standard shipping fees for eligible orders.
Shipment Issues
Delivery Delays
Delivery delays may occur due to customs processing, high seasonal demand, logistics issues, local holidays, weather conditions, incorrect address details, carrier disruptions, or events outside our reasonable control.
If your order appears delayed, please contact us with your order number so we can review the available tracking information.
Ordalya is not responsible for delays caused by external shipping providers, customs authorities, incorrect shipping information provided by the customer, or events outside our reasonable control.
Address Accuracy
Incorrect or Incomplete Address
It is the customer’s responsibility to provide accurate and complete shipping information at checkout.
Please check your name, street address, apartment or unit number, city, state or region, postal code, country, email address, and phone number before confirming your order.
Orders shipped to incorrect or incomplete addresses may not be eligible for refund or reshipment if delivery fails due to customer-provided information.
If you notice an error after placing an order, contact us as soon as possible at contact@ordalya.com . Address changes cannot be guaranteed once the order has been processed or shipped.
Undeliverable Orders
Lost, Returned, or Undeliverable Packages
If a package is returned to sender, marked as undeliverable, refused, or lost in transit, we will review the case based on the tracking information and carrier status.
If the issue is caused by an incorrect address, refusal of delivery, failure to collect the package, or missing customer information, refund or reshipment may not be available.
If the issue is confirmed to be caused by a carrier or fulfillment error, we will work to provide a suitable solution.
Shipping Questions
Shipping FAQ
Does Ordalya offer free shipping? + -
Ordalya offers free standard shipping on eligible orders shipped to supported destinations. If any paid or express delivery option becomes available, it will be displayed before payment.
How long does order processing take? + -
Orders are typically processed within 1 to 3 business days after payment confirmation. Processing includes order verification, product preparation, warehouse handling, and shipment creation.
How long does delivery take? + -
Estimated delivery usually ranges from 8 to 23 business days depending on the destination, warehouse location, carrier performance, customs processing, and local delivery conditions.
Will I receive a tracking number? + -
When tracking is available, a tracking number will be sent after the order has been shipped. Tracking updates may take a few days to appear while the package moves between warehouses, carriers, or customs checkpoints.
Can my order arrive in multiple packages? + -
Yes. If an order contains multiple items, products may be shipped separately depending on stock availability, supplier location, warehouse location, or logistics requirements.
What should I do if my package is delayed? + -
If your order appears delayed, contact us with your order number so we can review the available tracking information and help you understand the current shipment status.
Are customs duties or local taxes included? + -
International orders may be subject to customs checks, import rules, duties, taxes, or local fees depending on the destination. These charges are determined by local authorities and are not controlled by Ordalya.
Can I change my shipping address after placing an order? + -
If you notice an address error after placing an order, contact us as soon as possible. Address changes cannot be guaranteed once the order has been processed or shipped.
Related Help Pages
Need more information?
You can also review our returns and refunds policy, terms of service, FAQ, or contact us if you need help with a shipment.
Shop by Need
Explore smart home organization collections
Discover practical storage and organization products designed to help keep everyday spaces cleaner, easier to use, and better organized.
Contact
Questions about your shipment?
If you have any questions regarding your shipment, please contact us by email:
contact@ordalya.com
For faster assistance, include your order number, the email address used at checkout, and a short description of your shipping question.